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The Hotel - Guest Reviews

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Latest Hotel Reviews & Ratings

See what our recent guests have to say.

Hosting a business conference or planning a well-deserved weekend in Canada's Capital? Check out what our guests had to say about their hotel experience and check into the surprising hotel you might have missed. And remember: We don't go home happy until you do.

From Our Meeting Clients

"I appreciated the special attention, particularly for one participant who had special allergies with food. Keep up the good service and special attention to your clients."

- A client from Citizenship and Immigration Canada

"I enjoyed doing business with Rita. She was very patient with all my requests and made great efforts to accommodate them."

- A client from Justice Canada

From Guest Comment Cards

"Thank you for making our stay very comfortable!"

- A guest from Montreal, QC

"The outstanding efforts by the staff at this hotel made our first trip to Ottawa very enjoyable. We will stay again if we come back to Ottawa. Thanks again."

- A guest from Moosonee, ON

"Your housekeeping staff is exceptional – always willing to accommodate any need requested – always courteous and smiling."

- A guest from Hamilton, ON

"Your hotel is very clean and beautiful, but your customer service is above and beyond the standard we are used to."

- A guest from Cambridge, ON

"On check-in, I mentioned to a fellow traveler that I was feeling very sick - sore throat, flu symptoms, etc. When I got to my room, there was a knock at my door and an extra blanket, herbal tea, and honey were delivered. I called the front desk clerk and she said she often feels better if she has herbal tea and honey when she does not fell well. I was overwhelmed by your front desk clerk's generosity of spirit and true hospitality. Over the top!"

- A guest from Waterdown, ON

"This is the best place we have ever stayed. It keeps bringing us back. We recommend your hotel to all our friends and family."

- A guest from Ladysmith, BC

"We loved the room! A lot of comfort, very well decorated, and very clean. We will be a guest in your hotel once again."

- A guest from Lasalle, QC

"Refreshing to stay in reasonably priced accommodations with the quality of a more expensive hotel!"

- A guest from Aylmer, ON

"The 'You Deserve It!' package is great value for the money. The suite is roomy, clean and great for a family."

- A guest from Leamington, ON

"We have travelled around eastern Canada for 10 days, staying in hotels and this hotel tops them all."

- A guest from Ireland

"Great Service, great rooms. That's why we keep coming back!"

- A Guest From Pierrefonds, QC

"We enjoyed our room. Having a small child it was nice to have a kitchen and a playpen."

- A guest from Kingston, ON

"Awesome service!"

- A guest from Campbellford, ON

"Front desk staff were exceptionally helpful."

- A guest from Sutton, ON

""Thank you so much for all of your help with the preparations and execution of our recent Workshop. The hotel facilities are lovely and the staff very attentive. I would strongly consider the Best Western Plus Ottawa Downtown Suites for my next event."

- A Client from University of Ottawa